F.A.Q.

(Frequently Asked Questions)

Q: How long am I obligated to rent it for?

A: You are only committed for the upfront rental period. Once that expires you are charged on a month to month basis and may return at anytime.

Q: Is it Rent To Own? Can I purchase it?

A: While our program is not a straight rent to own program in most cases, you may purchase the instrument for the price stated in your checkout contract, and apply the stated amount of allowable paid rental fees towards that purchase. Each instrument is different so review the particular contract by clicking rent now.

Q: What if my instrument requires service?

A: If your instrument requires service simply call or email us, we will replace it as quickly as possible. Your replacement will include a pre-paid Fed Ex label. You would then ship back the instrument requiring service. While there is shipping cost, please compare to doing so on a local level, your time involved and long repair times, which you will not have with our service.

Q: Is insurance extra?

A: Damage/Loss coverage is included, but does not cover negligence or intentional damage or loss.

Q: What if we need to move up in size or wish to upgrade?

A: You can upgrade, change size or return at anytime following the initial rental period.

Q: How do I return my instrument?

A: You may find the Rental Return Form here.

Q: What if I decide to only rent for a month and return my rental early.

A: Rental Fees are NON REFUNDABLE.

Q: Is my rental New?

A: Although we do introduce new items to our rental pool constantly, typically you should expect an instrument in VG to Exc condition, fully serviced and ready to go. You may request a NEW instrument at the time of buyout, should you elect to purchase and we will provide you with a brand new instrument. We will work with you to make sure your happy with your experience here.

Q: Who pays for return shipping?

A: You are responsible for the safe return of the instrument as well as all shipping costs. We can arrange to email you a pre-paid Fed Ex tag on request. Your account will be billed.

MusicRentalCentral.com Is a JST Mail House Inc. Website

Not Responsible for Typographical, Graphical or Numeric Errors

*2-3 Day Delivery is average business day delivery time and not guaranteed.

*In the event of non availability we reserve the right to substitute an equal rental or upgrade at no additional cost .

*Case selection may vary. *Rental Fees are NON REFUNDABLE

*Monthly transaction dates may vary. Monthly Fees Taken 7-14 Days in Advance of Actual Due Date

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